Shipping & Returns Policy
General Information
- Hours of Operation: Shipping occurs Monday to Friday, 8:30 a.m. to 4:30 p.m. (EST), excluding Canadian Statutory Holidays.
- Shipping Carrier: All orders are shipped via Canada Post ground/surface delivery services.
- Order Processing Time: Orders are typically shipped within 2–3 business days. Please note that processing times may increase during high-volume seasons and promotions.
- Tracking: Automatic package tracking is provided via email to the address used at checkout.
- International Orders: International shipping is not available at this time.
- Address Errors: Customers are responsible for any lost or missing packages resulting from address errors entered at checkout. Any additional costs required to re-ship an order will be the responsibility of the customer.
Free Shipping
- Eligibility: Free shipping is automatically applied at checkout for orders over $99 CAD before taxes.
Additions or Cancellations
- Changes: To add to or change an order, please email info@rrselfcare.ca within 24 hours of placement.
- Restrictions: Once an order has been processed for shipping, no changes will be permitted.
- Discretion: R&R Self-Care reserves the right to cancel or refuse to ship an order for any reason.
Returns
- Policy: Returns are not accepted due to sanitary reasons and the environmental impact of reverse shipping.
- Resolution: If you have a problem with your order, email info@rrselfcare.ca with your order number, details, and photos. Requests are handled on a case-by-case basis.
- Guidance: Customers are strongly encouraged to thoroughly read all product descriptions and ingredients before purchasing.
Incorrect, Damaged, or Lost Goods
- Incorrect Items: If you receive the wrong item, contact us within 5 business days of receipt at info@rrselfcare.ca to resolve the issue.
- Damaged Goods: If products arrive damaged, email info@rrselfcare.ca within 5 days of receipt.
- Claim Requirements: You must include your order number and photos of both the damaged products and the exterior shipping box to open a claim with Canada Post.
Would you like me to draft a condensed version of this policy to use as a "Shipping & Returns" FAQ for your Shopify store?
